Refunds

Refund Policy

Last updated: November 1, 2026

Every Wick’ed Naturals by Lilly product is handmade in small batches in Bakersfield, California. We want you to love your order. If something isn’t right, here is how we can help.

Returns

• You may return unused, unopened items within 30 days of delivery for a refund of the item price.

• Items must be in their original condition and packaging. For hygiene reasons, we can’t accept returns of body care products (soaps, scrubs, butters, oils, balms, lotion bars and bath salts) or candles that have been opened, used or burned.

• Custom and personalized items, including custom-label candles, are made just for you and are final sale.

• Gift cards are not refundable.

• Original shipping charges are not refundable, and return shipping is the customer’s responsibility unless the return is due to our error.

How to start a return

Email us at wickednaturalsbylilly@gmail.com with your order number and the items you’d like to return. We’ll reply with return instructions. Please don’t send items back without contacting us first.

Damaged, defective or incorrect items

If your order arrives damaged, defective or isn’t what you ordered, email us within 7 days of delivery with your order number and a photo of the item and packaging. We’ll send a replacement or issue a full refund, including shipping, at no cost to you.

Exchanges

The fastest way to get a different item is to return the unopened item you have and place a new order.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Local pickup orders

For orders picked up at our Bakersfield location, please check your items at pickup. The same return rules apply.